We want these different channels of communication to play a pivotal role in building engagement with residents and partners. Customers want to connect through websites, mobile apps, SMS, online self-service and on social media. Mission: We recognise that the digital age has transformed the way our partners and customers interact with us and non-traditional channels of communication are becoming more the norm. Title: Digitising customer service to increase customer engagement and experience Savings to the Councils and wider system by catching issues early and mitigating debt problems Improved wellbeing for those identified as vulnerable Impact: Reducing vulnerability across people through increased support for people The project aims to discover and learn what works (and does not work) across different populations and teams Mission: To use a digital platform within existing data bases across a number of settings and geographies to identify people early within financial difficulties and to identify measures and approaches that work well to reduce their vulnerability and improve their wellbeing. Partners: Mid Sussex District Council (Kevin Stewart, Business Unit Leader Revenues and Benefits), Reigate and Banstead District Council (Simon Rosser, Revenues, Benefits & Fraud Manager), Adur and Worthing Borough Council (Paul Tonking, Head of Revenues & Benefits), Telljo Digital Application (Dominic Maxwell) Title: UNDER REVIEW: Digital identification and support of vulnerable citizens pre-crisis This will assist a range of local front line services to access the right community provision for service users, and will provide the technical environment for further digital innovation, including self referral. It will provide a model where each local can develop a single maintained service directory which is accessible by API by multiple local systems and services. Impact: The project aims to reduce the massive duplication of effort currently involved in the supply and maintenance of community service directory information in local areas.
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We will research and design the best approaches to implementation, adoption and management, to make it as easy as possible for organisations and software suppliers to adopt the new standards. We will conduct research with national and local organisations to establish and publish national standards, approved by key institutions. Mission: We will create an open data standard and fully featured API model for local community service directories. Partners: Devon County Council, Buckinghamshire County Council
Title: OpenCommunity: data standards for local community-based services
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